Meet Our BPO Employees

Employee Of The Quarter

Ms. Jacqueline Johnson

 

The Bermuda Post Office (BPO) has announced that the Employee of the Quarter for the fourth quarter of 2015 is Ms. Jacqueline Johnson, Mailhandler. 

Ms. Johnson is currently working within the Bermuda Mail Processing Centre of the Bermuda Post Office.  Ms. Johnson has worked with the Bermuda Post Office (BPO) since 23rd July 2007 over 8 years of service.  Ms. Johnson's responsibilities are to sort all local and incoming outgoing mail, as well as parcels within the Bermuda Post Office in an efficient and effective manner. Also, she is responsible for any clerical duties as requested.

Ms. Johnson was selected for this award because in her role as Mailhandler she has demonstrated the core values of the Bermuda Post Office which are integrity, team work, flexibility, service excellence, competence and passion.

Ms. Johnson performs her duties to a high standard and always goes over and beyond her duties and job description to maintain a high and consistent level of production to ensure all her work is completed.  Ms. Johnson has a can do attitude and always goes the extra mile to provide excellent customer service to assist her internal and external customers to ensure they are always satisfied.  Ms. Johnson is very reliable, self-motivated and shows initiative all the time and is adaptable to change. Ms. Johnson communicates good and has a positive attitude towards her work.

Overall, Ms. Johnson is deserving of this award because she has great work ethic and staff recognize her efforts and contributions to the success of the Operations section within the BPO. She is an asset to the BPO and is consistent in her performance and commitment to the Operations section and the BPO.


Employee Of The Quarter

Mrs. Kenlyn R. Smith

 

Mrs. Smith is currently working within the Corporate Services and Operations sections of the Bermuda Post Office.  Mrs. Smith has worked with the Bermuda Post Office (BPO) since 13 January 1989 over 26 years of service.  Mrs. Smith's responsibilities are to provide secretarial and administrative support.  She was selected for this award because in her role as Administrative Assistant she has demonstrated the core values of the Bermuda Post Office which are integrity, team work, flexibility, service excellence, competence and passion.

Mrs. Smith performs her duties to a high standard and always goes over and beyond her duties.  She is receiving this award due to her excellent customer service and for going the extra mile to assist her internal and external customers to ensure they are satisfied.  Mrs. Smith is very knowledgeable of her duties, and is very reliable to assist in anything outside her functions such as many events and projects for the BPO.  Mrs. Smith communicates very well and is organized and has a positive attitude towards her work. She is always making suggestions to improve the BPO and is always willing to assist.  She is deserving of this award as she is an asset to the BPO and is consistent in her performance and commitment to the BPO.



Employee Of The Quarter

Mr. Troy Hall


 

Mr. Troy Hall, a Delivery Post Person who is currently working in the Crawl Post Office

Mr. Hall has worked with the Bermuda Post Office (BPO) since 26 October 2009. Mr. Hall’s responsibilities are to deliver mail to residences/businesses across Bermuda. Mr. Hall was selected for this award because in his role as Delivery Post Person he has demonstrated the core values of the Bermuda Post Office which are integrity, team work, flexibility, service excellence, competence and passion.

Mr. Hall has been recognized for perfect attendance.  He has also been recognized by our customers for excellent customer service and for going the extra mile.  He is very knowledgeable, reliable, self-confident, organized and has a positive attitude towards his work.


Mr. Hall has a neat and well organized work station.  Mr. Hall is an excellent time keeper and a valuable team player.  He has taken on an additional postal route in the absence of his colleague and has mastered this route without prior training.  Mr. Hall  goes the extra mile assisting both his internal and external customers, demonstrating excellent customer service.



Employee Of The Quarter

Mrs. Patricia Ann Castle

 

The Bermuda Post Office has selected Mrs. Patricia Ann Castle as the employee of the quarter for the first quarter of 2015.

Mrs. Castle is an Accounts Clerk and is responsible for a range of accounting duties within the Accounts department. Mrs. Castle has worked with the Bermuda Post Office (BPO) since 22 April 1985. She has displayed a high level of diligence going over and above to ensure departmental objectives were met and deadlines achieved this quarter.

Please join us in congratulating Mrs. Castle on receiving this award.

 

 



Employee Of The Year

Mr. Aaron Lugo

 

Mr. Lugo’s post title is Delivery Postperson and he is responsible for the delivery of mail to residents/businesses across the island. He has worked with the Bermuda Post Office (BPO) since 16 October 2006. Mr. Lugo was selected for this award because in his role as Delivery Postperson he has demonstrated the core values of the Bermuda Post Office which are integrity, team work, flexibility, service excellence, competence and passion.

Mr. Lugo is very knowledgeable of his duties and responsibilities, and always has a good attitude towards work and never gets discouraged. Mr. Lugo has demonstrated that he is a team player, flexible, organized, and always take the initiative to assist his colleagues and customers. Mr. Lugo  works well with little to no supervision and always completes his work 100% everyday unless he is on leave. Mr. Lugo goes the extra mile to ensure that the Bermuda Post Office customers receive their mail, and he is a definite asset to the

BPO.

 




Employee Of The Quarter

Ms. Sonya Simmons


 

Sonya Simmons has been selected an the Bermuda Post Office (BPO) Employee of the 3rd Quarter. Ms. Simmons was selected for this award because in her role as Customer Service Representative and Acting Postmistress she has demonstrated the core values of the BPO which are integrity, team work, flexibility, service excellence, competence and passion. She has worked with the BPO since 4 June 2003. She has been an excellent example of customer service by connecting to BPO’s customer base. She places the needs of her customers and job before her own. Consistent and professional, Ms. Simmons deserves credit for maintaining a consistent work ethic.  


 

 


Employee Of The Quarter

Mr. Aaron Lugo

 


Mr. Lugo, Delivery Postperson, is currently working within the Harrington Sound and St. George’s Post Offices. Mr. Lugo is responsible for the delivery of mail to residents/businesses across the island. He has worked with the Bermuda Post Office (BPO) since 16 October 2006. Mr. Lugo was selected for this award because in his role as Delivery Postperson he has demonstrated the core values of the Bermuda Post Office which are integrity, team work, flexibility, service excellence, competence and passion.


Mr. Lugo is very knowledgeable of his duties and responsibilities, and always has a good attitude towards work and never gets discouraged. He has demonstrated that he is a team player, flexible, organized, and always takes the initiative to assist his colleagues and customers. Mr. Lugo  works well with little to no supervision and always completes his work 100% everyday unless he is on leave. Mr. Lugo recently has gone the extra mile to ensure that the Bermuda Post Office customers receive their mail, and he is a definite asset to the BPO.

 


 

 



Employee Of The Quarter

Mr. Michael Pond 

 

Mr. Michael Pond has been selected as the BPO Employee of the Quarter. Van Driver Mr. Pond works within the Bermuda Mail Processing Centre (BMPC) and is responsible for the delivery of mail to the Sub Post Offices across the island. He has ...worked with the Bermuda Post Office since 21 September 2011. Mr. Pond was selected for this award because in his role as Van Driver he has demonstrated the core values of the Bermuda Post Office which are integrity, team work, flexibility, service excellence, competence and passion.


Mr. Pond is consistent performing his duties and responsibilities, and always has a good attitude towards his duties and works “with a smile”. Mr. Pond is a team player and always takes the initiative to assist his colleagues, and he understands that good team work is the best way to get the job done. Mr. Pond works well with little to no supervision and always completes his tasks in a timely manner in order to meet department deadlines. Mr. Pond has received many favourable and positive comments from his internal customers, and he is a definite asset to the BMPC and BPO.

 

 


 



Employee Of The Year

Mr. Sean Burgess

 

Post Master General Major (Retired) Allan Wayne B. Smith presents The Bermuda Post Office Employee of The Year certificate to Mr. Sean Burgess. Sean Burgess has also been nominated as Employee of the Month for the final quarter 2013. He works within the Facilities section and is responsible for the janitorial services of the GPO (General Post Office) Building. He has worked with the Bermuda Post Office since 17 September 2007. Mr. Burgess was selected for this award because in his role as Janitor he has demonstrated the core values of the Bermuda Post Office which are integrity, team work, flexibility, service excellence, competence and passion.


Mr. Burgess has a firm grasp of his duties and responsibilities, and always has a positive attitude and work ethic. He always gives 100% on a daily basis, and requires no supervision as his work ethic is impeccable. It has been witnessed firsthand by Mr. Burgess’ Manager that he displays a positive attitude towards his fellow colleagues, customers and members of the public who traverse through the building. Mr. Burgess’ unwavering attention and detail that he puts into his work is commendable and his selfless attitude compels him to assist where ever needed. Mr. Burgess takes the initiative to deal with issues within his remit and is not afraid to make decisions as it pertains to his area of work.


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